Quality Assurance at UniDistance Suisse

The quality assurance system supports the continuous development of teaching, research and services. It is based on a structured approach that combines governance, process management, risk monitoring and a quality culture.

The LGQM is the standing committee responsible for assuring and developing the quality of studies, teaching and institutional processes. As a strategic body, it develops and reviews the quality assurance strategy as well as the related objectives and measures.

LGQM Committee

The Quality Assurance support unit coordinates the system at operational level and supports the relevant bodies in implementing quality measures.

A central component of the work is supporting the institutional accreditation process in accordance with the Higher Education Promotion and Coordination Act (HFKG). Quality assurance coordinates, amongst other things, the preparation of the self-assessment, the documentation of quality processes and collaboration with internal and external stakeholders. FernUni Schweiz received a positive accreditation decision in 2020; the next re-accreditation is scheduled for 2027. 

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The Quality Assurance department organises and oversees various evaluation formats to systematically review the quality of study programmes. These include course evaluations, programme evaluations and student satisfaction surveys. The results serve as a basis for improvement measures. 

• Teaching evaluation

  As part of the student evaluation of teaching, all modules are assessed each semester against various criteria such as module design, resources and learning activities, interactions, assessment methods and feedback, as well as workload. The programme directors analyse the results and provide feedback to students and teaching teams. 

• Programme Evaluation

  Our degree programmes are regularly evaluated in accordance with HFKG standards for programme accreditation through a self-assessment process involving external experts. The outcome of this process is an action plan, the implementation of which is supported by the Rectorate and the Quality Assurance Support Unit.

• Satisfaction Barometer

  The satisfaction barometer is conducted every two years among students at UniDistance Suisse. The aim is to gain a clearer understanding of students’ needs, expectations and concerns regarding UniDistance Suisse as a university institution and distance learning. The results provide an overview of various aspects of the course and the study environment. Where necessary, in-depth analyses can be carried out on this basis to identify targeted improvement measures. 

  View the Satisfaction Barometer (in French)

  View the Satisfaction Barometer (in German)

L'unité de soutien Assurance Qualité accompagne l’accréditation institutionnelle conformément à la LEHE. Elle coordonne notamment l’auto-évaluation, la documentation des processus qualité et la collaboration avec les parties prenantes internes et externes. UniDistance Suisse a obtenu une décision d’accréditation positive en 2020 ; la prochaine réaccréditation est prévue pour 2027. 

En savoir plus sur l’accréditation

UniDistance Suisse encourage une culture qualité dans laquelle la qualité est comprise comme une responsabilité partagée. L’objectif est de favoriser l’échange de bonnes pratiques et de soutenir l’application cohérente des standards qualité dans l’institution.

La gestion des risques s’appuie sur le système de contrôle interne (SCI) et le Business Risk Assessment (BRA). Ces outils permettent d’identifier les risques administratifs, financiers, stratégiques et opérationnels, et de définir les mesures de suivi appropriées.

Les instruments de l’assurance qualité permettent de recueillir des informations, d’évaluer les activités et d’identifier des pistes d’amélioration. Ils alimentent directement le processus d’amélioration continue du système d’assurance qualité.

L’unité de soutien Assurance Qualité organise et accompagne différents formats d’évaluation afin de suivre la qualité des offres de formation. Les résultats servent de base à des mesures d’amélioration ciblées.

• Évaluation de l’enseignement : Tous les modules sont évalués chaque semestre par les étudiant-e-s selon des critères liés notamment à la conception du module, aux activités d’apprentissage, aux interactions, aux évaluations des acquis, au feedback et à la charge de travail.

• Satisfaction Barometer

  The satisfaction barometer is conducted every two years among students at UniDistance Suisse. The aim is to gain a clearer understanding of students’ needs, expectations and concerns regarding UniDistance Suisse as a university institution and distance learning. The results provide an overview of various aspects of the course and the study environment. Where necessary, in-depth analyses can be carried out on this basis to identify targeted improvement measures.

  View the Satisfaction Barometer

• Baromètre de satisfaction des étudiant-e-s : Réalisé tous les deux ans, il met en évidence les besoins, attentes et préoccupations des étudiant-e-s concernant les études à distance et l’environnement d’apprentissage.
  Accéder au baromètre de satisfaction
• Label E-xcellence : Afin d'assurer un regard externe sur ses pratiques, UniDistance Suisse participe à différentes procédures d'évaluation et de reconnaissance de la qualité. Parmi celles-ci figure notamment le label E‑xcellence de l'EADTU, qui constitue une référence internationale dans le domaine de l'enseignement à distance et de l'apprentissage en ligne.
   

En savoir plus sur le label E-xcellence

Another key focus is the establishment and further development of process-based quality management. Quality assurance supports organisational units in documenting and optimising processes, developing a QM manual, and implementing quality standards in administrative and academic processes. 

In addition to structural processes, quality assurance promotes a university-wide quality culture. The aim is to establish quality as a shared responsibility of all stakeholders and to support the exchange of best practice. A common understanding of quality